Citizens Financial Bank is committed to maintaining the privacy and security of our customer’s personal and account related information.
You will never receive a phone call or an e-mail from a Citizens employee requesting account related or password information.
Need more information? Use the links below:
Suspicious Email
To report a suspicious email that uses the Citizens Financial Bank name
- Forward it to us at info@citz.com
- Call our Customer Service Center at 888-226-5237
- For additional information on Protecting Your Identity, Phishing, Pharming, Spyware, and Check Scams see our Customer Alerts.
If you have provided personal and / or account related information through a suspicious email, please contact us immediately.
Suspicious Check
For information on fake check scams:
- Visit http://www.fakechecks.org†
- Write to:
- National Consumers League
1701 K Street NW, Suite 1200
Washington, DC 20006
- Call 202-835-3323
If you have provided personal and / or account related information through a suspicious email, please contact us immediately.
Online Banking
To report fraudulent activity within personal Online Banking
- 888-226-5237 – Citizens Customer Service Center
To report fraudulent activity within business Online Banking
- 888-811-6344 – Citizens Business Resource Center
If you believe your online banking Access ID and / or Password has been compromised, please contact us immediately.
Check Card, ATM Card, Business Check Card, HSA Card or Equity Access Card
Report your lost or stolen Citizens card immediately
- 888-226-5237 – Citizens Customer Service Center (during business hours)
- Mon-Thu, 8:00am - 5:30pm
Fri, 8:00am - 6:00pm
Sat, 8:30am - 1:00pm
- 800-523-4175 – after business hours
Report fraudulent Citizens card activity
- 888-226-5237 – Citizens Customer Service Center
If you believe your card or personal identification number has been compromised, please contact us immediately.
Lost or Stolen Checkbook or Passbook
Report your lost or stolen checkbook / passbook immediately
- 888-226-5237 – Citizens Customer Service Center
Identity Theft – Helpful Tips
How can someone steal your identity? Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes.
We recommend that you:
- Carefully review all account statements and immediately report any discrepancies.
- Visit the Federal Trade Commission website - Your National Resource for Identity Theft†.
- Contact the fraud departments of any one of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert requests creditors to contact you before opening any new accounts or making any changes to your existing accounts. As soon as the credit bureau confirms your fraud alert, the other two credit bureaus will be automatically notified to place fraud alerts. Once the alert is placed, you may order a free copy of your credit report from all three major credit bureaus.
- Equifax - Fraud Alerts, call: 800-525-6285 and write: P.O. Box 740241 , Atlanta , GA 30374-0241.
- Experian – Fraud Alerts, call: 888-EXPERIAN (397-3742) and write: P.O. Box 9530 , Allen TX 75013.
- Trans Union - Fraud Alerts, call: 800-680-7289 and write: Fraud Victim Assistance Division, P.O. Box 6790 , Fullerton , CA 92634.
- To order your free annual report from one or all the national consumer reporting companies, visit www.annualcreditreport.com or call toll-free 877-322-8228.
- If applicable, notify the major check verification companies to ask retailers who use their service not to accept checks written on the compromised checking account.
- TeleCheck - 800-710-9898
- Certegy Inc. - 800-437-5120
Sign up for Value-Added Services. Any Citizens customer who has a personal checking account can enroll in Value-Added Services. Several benefits relate to protecting your identity.
